Terms & Conditions (YRoot Coaching Ltd)

1. About us

These Terms & Conditions ("Terms") govern the provision of coaching services, digital services, and related products offered by YRoot Coaching Ltd ("YRoot", "we", "us", "our").

By booking or purchasing any service or product, you ("Client", "you", "your") agree to these Terms.

Company details: YRoot Coaching Ltd is a private company registered in England & Wales. Company number: 17216991. Registered office: 456 Gower Road, Killay, Swansea, SA2 7AL, Wales.

2. Services covered by these Terms

We provide the following categories of services ("Services"):

2.1 Individual Coaching (1:1)

A personalised coaching service aimed at personal and professional development using the YRoot methodology (Goals, Checks, Factors, Actions, plus "Why" reasoning).

Typical session duration: 60 minutes (standard) or 90 minutes (premium)
Delivery: online video call (Zoom / Google Meet). In-person sessions may be available on request depending on location and availability.
Frequency: typically weekly or fortnightly, as agreed.

2.2 Group Coaching

A coaching service delivered to groups.

Typical group size: 4–10 participants (standard), up to 15 participants (extended)
Typical session duration: 90–120 minutes
Delivery: online or in person, as agreed.

Group coaching sessions may include introductory content/exercises, guided facilitation, individual work, optional sharing, and feedback.

2.3 YRoot App (Digital Platform)

A digital platform ("App") that may include features such as:

creation and management of a "YRoot Tree" (goals → factors → actions)
progress tracking
private notes and attachments
export functionality (e.g., PDF/CSV), where available
structured journaling tools

App access is provided through a personal account and may be offered as a standalone subscription or included in certain packages.

3. Scope and nature of coaching

Coaching is a structured development process and does not constitute:

psychotherapy,
counselling,
medical advice,
diagnosis or treatment of mental or physical health conditions.

If you are experiencing mental health difficulties, distress, or require clinical support, you should seek help from an appropriately qualified healthcare professional.

4. Pricing, proposals, and customisation

Coaching services (individual or group) are customised.

This means:

pricing,
total number of sessions,
frequency,
format (online/in-person),
and deliverables (e.g., summaries, action plans)

are agreed with the Client based on needs and may be set out in writing (email, proposal, booking confirmation, or statement of work).

Unless otherwise agreed, quotations are valid for 14 days.

5. Payments and billing

5.1 Coaching services (1:1 and group)

Payments for coaching services are generally made by bank transfer, unless otherwise agreed in writing.

5.2 YRoot App subscription

The App is offered through Lemon Squeezy (or another payment processor where stated). Subscriptions may renew automatically until cancelled.

5.3 Invoices

Where applicable, we may issue invoices or receipts electronically.

6. Cancellations, rescheduling, and no-shows

6.1 Client cancellations (1:1)

You may cancel or reschedule a 1:1 coaching session with at least 24 hours' notice.

Cancellations with less than 24 hours' notice, or failure to attend ("no-show"), may be charged in full or deducted from a package.

Exceptions may be considered for serious unforeseen circumstances at our reasonable discretion.

6.2 Group sessions

For group coaching, cancellation and rescheduling terms will be defined in the relevant proposal or agreement.

6.3 Our cancellations

We may need to reschedule sessions due to illness, emergencies, or circumstances beyond our reasonable control. In such cases, we will offer alternative dates/times.

7. Refund policy

7.1 Coaching services

No refunds are issued for sessions already delivered.

If you have prepaid for a package, any refundable amount relates only to sessions not yet delivered, subject to the specific agreement.

7.2 App subscription

Refunds (if any) are managed according to Lemon Squeezy's processes and applicable consumer law, and may depend on whether the digital service has been accessed or used.

7.3 Certification programme

Refund terms for certification are defined when the programme format is finalised and will be communicated before purchase/commitment.

8. Client responsibilities

You agree to:

attend sessions on time and prepared to engage,
provide accurate information relevant to the coaching work,
make decisions independently, and take responsibility for your actions and outcomes.

Coaching outcomes depend on many variables, including your effort and external circumstances. Results are not guaranteed.

9. Intellectual property and content ownership

9.1 Your content

Any information, notes, materials, or personal content you provide remains your property.

You grant us a limited right to use it solely to provide the Services.

9.2 Our materials

All methodologies, frameworks, templates, content, training materials, and documentation provided by us remain our intellectual property unless explicitly stated otherwise.

You may not copy, reproduce, distribute, or resell our materials without written permission.

10. App licensing

10.1 Personal licence (standard users)

Access is personal, non-transferable, and for your own use only.

10.2 Commercial licence (qualified coaches)

Qualified coaches may be granted a commercial licence allowing them to use the YRoot App in their professional coaching practice.

Commercial licence terms may include:

restrictions on account sharing,
rules for client access and data handling,
compliance with confidentiality and privacy obligations,
limits on reselling or white-labelling.

Commercial licence details are provided separately and may be updated from time to time.

11. Confidentiality

We treat your information as confidential and will not disclose it except:

with your consent,
where required by law,
where there is a risk of serious harm to you or others (in which case we may take appropriate steps, including contacting relevant services).

12. Limitation of liability

To the fullest extent permitted by law:

we are not liable for any decisions you make, actions you take, or outcomes you experience as a result of coaching,
we are not liable for indirect, consequential, or special losses,
our total liability in relation to Services is limited to the amount paid by you for the relevant Service in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under UK law.

13. Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including (without limitation) internet outages, platform outages, illness, natural events, and government restrictions.

14. Termination

We may suspend or terminate Services if:

you breach these Terms,
you behave in a threatening, abusive, or unsafe manner,
continued provision would be inappropriate or unsafe.

Where termination occurs, any refunds are handled under Section 7.

15. Privacy

Personal data is handled under our Privacy Policy (UK GDPR compliant), which forms part of these Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms or the Services.

17. Changes to these Terms

We may update these Terms from time to time. The latest version will be published on our website and will apply to new purchases and bookings after the effective date.

18. Contact information (legal and contractual)

If you need to contact YRoot for legal, contractual, or compliance matters, please use the contact details below:

Legal entity: YRoot Coaching Ltd
Registered office: 456 Gower Road, Killay, Swansea, SA2 7AL, Wales
Email: hello@yrootcoaching.com

We aim to acknowledge queries within 5 business days.

Additional legal details (placeholders):

Company number (England & Wales): 17216991
Directors: Lorenzo Mugnai and Heidi Ann Dawson
Company contact email: hello@yrootcoaching.com

19. Age requirement

Our Services are intended for adults aged 18 or over.

If you are under 18, you may not purchase or use the Services unless:

your parent/legal guardian provides explicit written consent, and
a parent/legal guardian accepts these Terms on your behalf, and
we confirm in writing that we are willing to provide the Service.

We reserve the right to request proof of age and/or parental consent.

20. Complaints and dispute resolution

We are committed to resolving issues fairly and promptly.

20.1 Complaints process

If you have a complaint, you agree to contact us first at legal@yrootcoaching.com and include:

your name and contact details,
the relevant Service (coaching/app/certification),
dates (if applicable),
a clear description of the issue and the outcome you are seeking.

Unless otherwise required by law, complaints should be raised within 30 days of the event giving rise to the complaint.

20.2 Good faith resolution

Before starting legal proceedings, both parties agree to attempt to resolve the dispute in good faith through written communications.

21. Website usage

This website and its content are provided for information and access to our Services. By using the website you agree:

not to misuse the website or interfere with its security, availability, or functionality,
not to attempt unauthorised access to any part of the website or our systems,
not to copy, scrape, or reproduce website content except as permitted by law or with written permission.

If the website includes user-generated content (e.g., comments, uploads), you agree not to post anything unlawful, abusive, defamatory, or infringing third-party rights. We may remove content at our discretion.

22. Session recordings

Coaching sessions may not be recorded by either party without prior consent.

If a session recording is requested, the purpose, storage method, retention period, and access permissions must be agreed in writing in advance.

Where recording is permitted, you agree not to share or distribute recordings without written consent.

23. Professional indemnity insurance

YRoot may maintain professional indemnity insurance for coaching activities.

Details may be provided upon reasonable request.

24. Certification programme: certificates, credentials, and revocation

24.1 Issuance of certificates

Where a certification programme includes a certificate, the certificate:

is issued only upon successful completion of the programme requirements (as communicated at the time of enrolment),
may require attendance thresholds, assignments, assessments, or practical evaluations.

24.2 No statutory status

Any YRoot certification:

is a private credential issued by YRoot Coaching Ltd,
does not confer any regulated professional title,
is not equivalent to medical, psychological, or psychotherapy licensing.

24.3 Validity, withdrawal, and revocation

We may suspend or revoke certification status and/or the right to display any associated badge if we reasonably believe that the certified coach:

breaches the certification code of ethics,
misrepresents their credentials,
uses the YRoot methodology or platform in a harmful, misleading, or unlawful way,
repeatedly breaches applicable commercial licence terms.

Where possible, we will provide notice and an opportunity to respond before revocation.

25. Electronic communications

You agree that we may communicate with you electronically (including via email) for contractual and operational matters such as:

booking confirmations,
invoices/receipts,
service updates,
policy updates,
notices relating to these Terms.

Electronic communications satisfy any legal requirement for communications to be in writing.

26. Assignment

You may not transfer ("assign") your rights or obligations under these Terms to another person without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to a third party (for example, as part of a business transfer, merger, restructuring, or sale), provided this does not reduce your statutory rights. Where required, we will give you reasonable notice.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable or, if not possible, removed.

All remaining provisions shall remain in full force and effect.

28. Waiver

If we do not enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision (or any other provision) later.

No waiver of any breach shall be deemed a waiver of any subsequent breach.

29. Third-party rights

A person who is not a party to these Terms shall have no rights to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999.

30. Entire agreement

These Terms, together with:

our Privacy Policy, and
any written proposal, statement of work, or booking confirmation agreed with you,

constitute the entire agreement between you and YRoot in relation to the Services and supersede all prior discussions or representations.

31. Language

Where we provide these Terms in more than one language, the English version shall prevail in the event of any discrepancy or inconsistency.

32. Platform availability and changes (App)

We may update, modify, or discontinue features of the App from time to time to improve security, performance, and user experience. We will use reasonable efforts to maintain availability but do not guarantee uninterrupted access.

33. Data backup (App users)

You are responsible for maintaining backups of your content where relevant. We recommend exporting important notes periodically.

Trademark Notice

YRoot® is a registered trade mark of Lorenzo Mugnai, registered in the United Kingdom.

Last updated: 22 January 2026